Pet Supplies Plus Phone Numbers and Emails

Toll-Free Number:

  • (800) 960-2275

Customer Service:

  • (248) 615-0039

Legal:

  • (866) 477-7748
    Privacy Inquiries
Is this your business?

How to Contact Pet Supplies Plus Customer Service?

Most Popular Number:

(800) 960-2275
Total calls: 82 Issues resolved: 2 Last call: Mar 25, 2024

What Time Does Pet Supplies Plus Open and Close?

Pet Supplies Plus hours of the office located in are Monday through Sunday from 9 a.m. to 9 p.m. EST. The operation period of different offices differs. To find the store of the Pet Supplies Plus company in your location open the website and select your location at the left top side of the page. Press Store details and you will review the operation time of the shop. Pet Supplies Plus customer service is available from 9 a.m. to 9 p.m. ET daily.

What Is the Pet Supplies Plus Corporate Office Address?

Pet Supplies Plus address of the corporate office is 17197 N. Laurel Park Drive Livonia, Missouri 48152 United States. The head office is the key department of the company. Customers can reach the customer care department by writing to the address of the headquarters. The average period for the response will take 9-13 days. You can send various types of requests, including complaints, suggestions and others.

How Do I Contact Pet Supplies Plus Customer Service via The Website?

Pet Supplies Plus email you can fulfill directly on the platform. Open the website, scroll down and press Contact Us and Email Us afterwards. Insert information about your name and contact details, address of the location, store, describe the message and submit the request. Pet Supplies Plus contact team will consider the request and send you the response. On the site, you can find the Pet Supplies Plus customer service phone number. Call the customer representatives to get help.

Can I Contact Pet Supplies Plus Support via My Account?

Complete the Pet Supplies Plus login and reach the support team via the online chat. Pet Supplies Plus live chat you can find in the settings menu. The chat generates the answers in an instant way. Through the website, you can place the orders, track them and get special discount offers.

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Contact Information

Pet Supplies Plus Website:

Pet Supplies Plus Help Center:

Corporate Office Address:

PSP Group, LLC
17197 N. Laurel Park Drive
Livonia, Missouri 48152
United States

Other Info (opening hours):

Other Location:

1510 E. 4th Street,

Seymour,

Indiana 47274

More contact details

Pet Supplies Plus Rating Based on 121 Reviews

Rating details

2.5
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Price Affordability

Rating stats

Rating trend

How Good is Pet Supplies Plus's Customer Service?

Cindy B Ssf
Cindy B Ssf
Feels Disappointed | Mar 03, 2024

Great Customer Service representative i spoke to and she did escalate the issues with the Groomer at the Green Bay location on Oneida street. But, I never got anyone to contact me with an update. I asked for my credit card to be reimbursed for both dogs that were groomed that day,nothing of that demand has happened. Also, I expect an update from someone from Pets Supplies plus, when this issue was escalated. I heard nothing. Also I expect with what happened to my pets, that the groomer I unfortunately had that day be fired. As I said, I have had no communication at all from someone at Pet supplies plus once this issue has been escalated and my credit care reimbursed. could you please get someone to contact me? thank you

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Kyland Epg
Kyland Epg
Feels Disappointed | Jan 14, 2024

My yorkie looks hideous! He have patches and long hairs everywhere! I’m very disappointed!

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Summary of Pet Supplies Plus Customer Service Calls

447 TOTAL
CALLS
02:11 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pet Supplies Plus?

Payments and Charges Question:

  • “Charges”
  • “Coupons”
  • “Overcharged”

Staff Question:

  • “Customer service complaint”
  • “Had a problem with ur manager”
  • “Customer service”

Product/ Service Question:

  • “Can not access rewards”
  • “Dog food inquiry”
  • “Cannot place online order and use 30% coupon”

Request for Information Question:

  • “Question about my w2”
  • “Tech support”
  • “Checking to see when my redound will be Refund”

Shipping and Delivery Question:

  • “Delivery lacked 2 items”
  • “Rewards program not tracking purchaes”
  • “Did not get my refund”

Return/ Replace Question:

  • “I return something and they didn't give me my points back or in-store credit”
  • “Have a pet that is not in good health and its a few days past the 14 day return date”
  • “Return”

Website/ Application Question:

  • “Website to slow”
  • “Discuss my application”
  • “First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo. You must be joking me, I took the time and had very nice things to say.”

Employment Question:

  • “Employment status”
  • “Missing paycheck”
  • “Lost w2”

Refund Question:

  • “Refund”

Account Question:

  • “Cant log in”
  • “Can't log into account”
  • “Reset password issue”

Activation/ Cancellation Question:

  • “Order canceling”

Other Question:

  • Complaint of sales associate
  • “Grooming complaint”
  • “Employee benefits”

About

Summary

Pet Supplies Plus is a full service retail pet store. It was founded in 1998. Its headquarters is based in Clearwater, Florida, United States of America. Pet Supplies Plus offers a broad range of pet foods and supplies. Featured brands include Purina Pro Plan Cat, Hill’s Science Diet, Back to Basics, Royal Canin, and Nutro. The company sells fish, birds, reptiles, rabbits, guinea pigs and more. Pet Supplies Plus also provides the following services: grooming, self-service pet wash, pet adoptions, and vaccinations. There are over 300 Pet Supplies Plus corporate and franchise locations in 25 US states. The company has more than 4000 employees. Customer service is available 24 hours a day, 7 days a week.

Pet Supplies Plus reviews and complaints

Pet Supplies Plus is ranked 81 out of 586 in Pet Stores category

Area Served

USA

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