I have a Shih Tzu and took him to the store in Cuyahoga Falls, OH on Portage Trail for full grooming. My dog's coat is beautiful, and I work hard to keep it that way.
I picked my doggie up from the store and went home. It was not until I got home that I noticed all of the bald spots, the uneven spots, his legs looked like someone took dull scissors and cut the fur off of his legs, his backside had bald patches, face not touched at all, ears not done, and the top of his head was just pitiful the way they butchered that, and they did not even bathe him. I hit the roof! I took him back.
I guess she wondered how I knew he had not been bathed. She told me she sprayed him, and he kept moving so she did not touch his face. I said I wanted a full refund, which the manager gave me without any hesitation after he took one look at my poor dog. Then the groomer wanted to know if I wanted her to regroom my Shih Tzu....was she serious?
Please, never ever take your pooch to this place for grooming. I moved here from New Jersey, but if I have to, once a month I will be driving to Jersey to my groomer that knows how to groom dogs properly!
Review about: Pet Supplies Plus Dog Grooming Service.
Reason of review: Bad quality.