Pet Supplies Plus Edison NJ "manager" is too busy on her phone to answer a question
After getting help from guy`s stocking shelves(extremely helpful BTW) and going to the register to pay, the cashier needed to ask the manager a question(short Indian? woman) but she was too busy sitting behind a wall on her cell phone laughing to answer her question.
When she finally got around to it(while I was less than patiently waiting) she was very condecending to the cashier and is a very poor example of what a leader should be. I have worked in retail for over 30 years and would have been terminated immediately had I ever shown that kind of attitude, especially in front of a customer. If I didn`t need food for my puppy I would have left the entire order in my cart and left. I felt bad for the girl that was ringing me up.
She was an absolute angel. PSP, you have lost me as a customer and you have yourselves to blame.
If that is the type of customer service you allow your manager to show, and lead by, you will not be in business very long. And rightfully so.
Reason of review: Poor customer service.
Location: Edison Plaza 775 US Route 1, Edison, NJ 08817, USA
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The manager at the golden, Colorado store is a ***. He's rude and he treats his employees terrible.
He even called one young kid a moron. It no wonder kids don't want to get jobs these days when there treated this way.
Please attempt to contact the store manager or corporate. You had a good experience other than that manager (I'm sure they have many), so don't let it sour you on the entire experience. There are many employees who were nice, give them another try.