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Pet Supplies Plus in Naperville, Illinois - Screwed again

Went to return dog toys within a week. Wouldn’t return them. Also went to return a dog kennel which was advertised for a 50 to70 lb dog. Our 40 lb dog couldn’t turn around in it. They wouldn’t return the kennel either. All done with pet supplies plus and when telling the manager he didn’t care.
1.0
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#1453105
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Pet Supplies Plus - Bad grooming

Pet Supplies Plus - Bad grooming
Pet Supplies Plus - Bad grooming
My call was dropped and didn’t get name of customer service agent helping me and they didn’t call me back. Unresolved complaint. I’ll try calling again. A groomer scalped my Chinese Crested. He is a Crested without a crest. About the most stupid and unprofessional thing anyone couid have done. I’m devastated. Below are before and after pics
2.4
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#1451664
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A friend and I came into this store to buy dog food and cat food. The store smelt and the employees were rude and unhelpful. When we left we knew we would NEVER shop at any Pet Supplies plus. Even worse, when I opened the cat food I bought there was MAGGOTS, yes...
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1.0
Inwood, New York
I didn't like
  • Store conditions
  • Sales people
  • Lack of service
#1434044
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Pet Supplies Plus in Fresno, California - ROB ND ZENA WERE VERY DISCRIMINATING ND RUDE CHARACTERS TOWARDS MYSELF ND DAUGHTER!!!!

Rob nd Zena treated me like a common criminal or low life with the way they looked nd spoke to me while i attempted to return a cage that i made mistake in type of cage i bought. I needed a guinea pig cage not hamster cage .i checked return policy on line nd have called plus emailed corporate office more then twice to just be ignored. I can now c why they hire such a people to be cashiers,nd management failed to satisfy this customer wher called about my issue...manager was informed of the contact with corporate nd denied my need for professionalism in the store
1.0
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Price Affordability
#1431739
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Two of your employees had very rude responce towards me when i went in to return an item i purchased for granddaughters xmas gift. I lost my reciept nd do not believe that is just cause to be talked to in such a loud nd rude manner by Rob nd Zena at the blkstone...
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2.0
#1431731
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Pet Supplies Plus in Inwood, New York - TERRIBLE!

This place is ABSOLUTELY disgusting! The staff was behind the front area chit chatting as if they were at a social event. They had puss faces on and clearly did not want to be there. This place smelled and has bugs everywhere. Who would hire such a staff?! I asked to speak to a manager and a young skinny girl came up to me. She had zero personality and had the rudest face on her as if I were an annoyance. After walking away I heard them speaking about what I said and when I looked back there was a beautiful eye roll. I would rather have my animals starve then ever go back there. I will make sure to tell everyone in my area about this disgusting place.
1.0
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Customer service
Inwood, New York
I didn't like
  • Sales people
  • Lack of service
  • Way i was treated
#1427976
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Pet Supplies Plus in Ballwin, Missouri - Service

Can you Explain online ordering please please
1.0
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#1424021
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Pet Supplies Plus in Fairview Park, Ohio - Possible inhumane treatment of fish

Gold fish aka "feeder fish" are housed in an aquarium that appears too small for the hundreds of fish in it in the store at 22013 Lorain Rd Fairview Park Ohio. Staff says it it a corporate policy to have them like this. They also told me fish swim in schools. (No kidding) but it seems this "school" is over crowded. The fish I have seen in schools are in the ocean and can spread out if they wish. I wish I took a photo.
3.3
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Fairview Park, Ohio
#1423757
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Pet Supplies Plus - Really good

it is a very good and helpful
#1420661
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went in to buy dog food for my dogs... 51.00 dollars worth of dog food..... when i got to the check out.. i told the girl there that i thought petco was a little cheaper she said if you can get a price check we will match .. i said ok... so i google it... or tried had...
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#1413445
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